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  • Full-stack developmentBuild frontend, API, and data as one product.
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DG Service

After-sales

DG Service

After-sales operations: repair requests, status tracking, and a link into support work.

Problem

Integrating customer request flows with support operations and nationwide service centers.

Approach

Clear request intake, trackable statuses, and stable APIs for customer and operator surfaces.

What was built

Online request intake, status tracking, notifications, and in-person service paths.

Technical highlights

Service-oriented backend, request queues, SMS notifications, and contact-center integration.

Infrastructure

PostgreSQL, Redis, containerized deployment, and service health monitoring.

Outcome

Reliable after-sales infrastructure for end users and operations teams.

Overview

After-sales and warranty hub with online requests, status tracking, and 24/7 support.

Project details

ReactFastAPIPostgreSQLRedisSMSTicketing
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