After-sales Platform
DG Service
Mobile warranty & after-sales service hub with online requests, 24/7 support, and nationwide coverage.
ReactFastAPIPostgreSQLRedisSMSTicketing
Overview
After-sales and warranty hub with online requests, status tracking, and 24/7 support.
Challenge
Integrating customer request flows with support operations and nationwide service centers.
Approach
Clear request intake, trackable statuses, and stable APIs for customer and operator surfaces.
Engineering
Service-oriented backend, request queues, SMS notifications, and contact-center integration.
Product
Online request intake, status tracking, notifications, and in-person service paths.
Infrastructure
PostgreSQL, Redis, containerized deployment, and service health monitoring.
Outcome
Reliable after-sales infrastructure for end users and operations teams.